Privacy Policy
Last updated: January 22, 2026
1. Introduction
Welcome to LabX AI ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, company name, and position when you contact us or submit a form.
- Communication Data: Messages you send through our contact forms or chatbot.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze website traffic.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our AI services
- To respond to your inquiries and provide customer support
- To send you updates, marketing communications, and promotional materials (with your consent)
- To analyze usage patterns and optimize website performance
- To detect, prevent, and address technical issues or fraudulent activity
- To comply with legal obligations and enforce our Terms of Service
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party vendors who perform services on our behalf (e.g., hosting, analytics, email delivery).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
- Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.
- With Your Consent: We may share information with your explicit permission.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Opt-Out: Unsubscribe from marketing communications at any time.
- Data Portability: Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at admin@labxai.com.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect usage data and improve your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: