Legal
Privacy Policy
Effective date: 29 September 2026
1. Who we are
LabX AI (“LabX AI”) provides AI-powered WhatsApp lead generation, qualification, follow-up and customer-support automation for businesses. For privacy questions or requests, contact info@labx.co.ke.
2. Information we may process
Depending on how you use our services, we may process account and contact details, business information, WhatsApp identifiers and conversation content, lead and customer details supplied by a business, support requests, usage and technical information, and information contained in files or knowledge sources that a customer chooses to connect. We aim to collect only information reasonably necessary to provide and secure the service.
3. How we use information
We use information to provide and operate LabX AI, qualify and route leads, generate automated responses, maintain conversation context, provide support, improve reliability and security, prevent abuse, troubleshoot incidents, process billing where applicable, and comply with legal obligations. We do not sell personal information.
4. WhatsApp and customer data
When LabX AI is configured for a business's WhatsApp channel, messages and related information may be processed on that business's behalf. The business remains responsible for providing appropriate notices and lawful instructions to its customers and for configuring the service consistently with applicable data-protection and WhatsApp requirements.
5. Legal basis and responsibilities
Where applicable, we process personal information on the basis of consent, contractual necessity, legitimate interests, or legal obligations. A business using LabX AI is generally responsible for determining its purposes and lawful basis for customer data and for responding to requests from its customers. Where LabX AI acts as a processor or service provider, we process information according to the customer's documented instructions and applicable agreement.
6. Sharing and service providers
We may use carefully selected infrastructure, hosting, analytics, communications, authentication, payment and other service providers needed to operate the platform. Providers receive only information reasonably required for their function and are expected to protect it. We may also disclose information where required by law, legal process, or to protect the security and rights of LabX AI, our customers, or others.
7. International transfers
Some service providers may process information outside Kenya. Where information is transferred across borders, LabX AI will take steps appropriate to applicable law and the nature of the information, including contractual or other safeguards where required.
8. Security
We use administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure and loss. No internet service can guarantee absolute security, so customers should also use strong account credentials and restrict access to authorized personnel.
9. Retention
We retain information for as long as reasonably necessary to provide the service, meet contractual and legal obligations, resolve disputes, enforce agreements, and maintain security. Customer-controlled content may be deleted according to the applicable account or service terms, subject to lawful retention requirements and backups.
10. Your rights
Subject to applicable law, individuals may have rights to access, correction, deletion, restriction or objection to certain processing, data portability, and withdrawal of consent where processing relies on consent. Requests can be sent to info@labx.co.ke. We may need to verify the request and may refer a request about data controlled by one of our business customers to that customer.
11. Children
LabX AI is intended for business use and is not directed to children. We do not knowingly request personal information from children for independent use of the service.
12. Cookies and similar technologies
Our website may use necessary cookies or similar technologies for basic functionality, security and preferences. If optional analytics or marketing technologies are introduced, we will provide appropriate notice and choices where required.
13. Changes
We may update this policy as the service, law or our practices change. The updated version will be posted on this page with a revised effective date.